Shipping & Returns

SHIPPING POLICY

Last updated February 11, 2020
 
White's Quality Foods, LLC DBA Mashup Foods ("we" and "us") is the operator of (https://picklesmash.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

RETURN POLICY 

Last updated February 11, 2020
  
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at support@mashupfoods.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
Mashup Foods, LLC
Attn: Returns
RMA #
3601 S Congress Ave  
#G-300  
Austin, TX 78704  
United States  
 
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
The following items cannot be returned: 
  • Food      
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
  • We do not accept returns or exchanges of any food items.   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
(844)944-8371 
support@mashupfoods.com